Privacy Policy

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Effective Date: 2 May 2024
Last Updated: 2 May 2024

Clarke Coach Works ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website: https://www.clarkecoachworks.co.uk, contact us, or use our services.

Business Name: Clarke Coach Works
Owner: Natasha Clarke
Address: 4 Watersplash Close, Kingston upon Thames, Surrey, KT1 2TA
Phone: 07549 133529
Email: natasha@clarkecoachworks.co.uk
Website: www.clarkecoachworks.co.uk

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number
• Technical Data: IP address, browser type, device information, and usage data through cookies
• Communication Data: Information you send to us via forms, email, or phone
• Marketing Preferences: Your choices around receiving marketing messages

We use your data to:

• Respond to your enquiries and provide customer support
• Improve our website and services
• Send you updates, special offers, and promotions (only with your consent)
• Comply with legal obligations

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Consent – e.g., marketing email sign-ups
• Contractual necessity – e.g., responding to enquiries or fulfilling service requests
• Legal obligation – e.g., for record keeping and compliance
• Legitimate interest – e.g., improving our website and services

We do not sell your personal information. We may share your data with:

• Website and email service providers
• Analytics and marketing platforms (aggregated data only)
• Legal or regulatory authorities, if required

All third parties are required to comply with data protection laws and keep your data secure.

Our website uses cookies to:

• Analyse traffic and user behaviour
• Improve your browsing experience
• Manage cookie preferences

You can accept or decline cookies on our site. For more information, see our Cookie Policy.

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data
• Object to or restrict data processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact us at: natasha@clarkecoachworks.co.uk

We retain your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and accounting requirements

We implement appropriate security measures to protect your data from loss, misuse, or unauthorised access.

Our website may include links to external websites. We are not responsible for their privacy practices or content.

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Natasha Clarke
📍 4 Watersplash Close, Kingston upon Thames, Surrey, KT1 2TA
📞 07549 133529
📧 natasha@clarkecoachworks.co.uk
🌐 www.clarkecoachworks.co.uk